504K likes. I had to call several times before getting to speak to someone who told me to email a picture (which I did) and return them. ... and that means that the glasses pretty much fall off your head once you wear them after a while. Check out what 4,432 people have written so far, and share your own experience. I had the SAME issue. Let us know how to help. I love eyebuydirect. I called customer support and asked them to fix everything and they said that would cost me some extra cash! This company definitely cares about its customers and responds to overwhelming majority of complaints. It's expensive, time consuming, and includes a lot of uncertainty. Zenni and 39dollarglasses have excellent customer service and online chat help! Total reach: 331522. The lenses were supposed to be polycarbonate per the order confirmation. Cheap product, poor customer service! EyeBuyDirect Credits and replacements are nonrefundable. Turns out they were not. 3. It's inappropriate. If you're skeptical about buying eyewear online, note that you can return your glasses for a full refund or exchange within 14 days if you're not happy with how they look or feel. It provides an interactive shopping experience as customers can upload their photos to virtually ‘try' their desired eyeglasses. Let us know how to help. See BBB rating, reviews, complaints, request a quote & more. They said they guarantee I'll be satisfied. Buying prescription eyeglasses can be an intimidating process. I was willing to work with them and accept a repair kit, but at this point, I would like to send the glasses back and get a refund! I purchased eyeglasses from EyeBuyDirect in January, 2011. Well, I really needed those glasses so I paid. So, I bought another pair online in early March. The company also sells prescription and non-prescription sunglasses, sport sunglasses, and computer glasses designed to reduce glare. If the phone doesn't ring busy, it just rings and rings. Try GlobalEyeglasses.com there service is better. Fortunately, I paid through pay-pal and have filed a claim. I purchased prescription sunglasses from this vendor. NO. No one ever responded. I contacted EyeBuyDirect again and sent them a couple of pictures but they simply did not care. Do you agree with Eyebuydirect’s star rating? Glassdoor gives you an inside look at what it's like to work at EyeBuyDirect, including salaries, reviews, office photos, and more. What a waste of money. At the beginning of March, the glasses broke. I love eyebuydirect! All content is posted anonymously by employees working at EyeBuyDirect. I went to put them on and the left temple came off in my hand. | Read 21-40 Reviews out of 9,552 Initial EyeBuyDirect complaints should be directed to their team directly. I was shocked! I emailed several times to check the status of these since I had no glasses, but my emails went unanswered. Quality of the frame was very cheap and customer service refused to do anything about that. I got my glasses already broken. The new pair came in four weeks later in pieces. 348.3k Followers, 1,123 Following, 1,607 Posts - See Instagram photos and videos from EyeBuyDirect (@eyebuydirect) This is the EyeBuyDirect company profile. All in all, I will just say, BUYER BEWARE! 437K likes. I contacted the company who informs me that they have a 14-day return policy and after that, you are on your own. I have ordered a pair of glasses from www.eyebuydirect.com and when my order finally arrived I was disappointed. Check warranty first -- if they don't offer one, stay away. What an inconvenience. Expert examination of the lens showed that it was an acrylic and not polycarbonate. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. I ordered a pair of glasses in November that were not what I expected so I tried to exchange then within the 14 day window that was given. On day 32 of having them they literally fell off my face. >"Please tell me what I should do?" I would say they are from India, but I'm not sure. Email us anytime at eyecare@eyebuydirect.com or contact us by phone or live chat Monday- Friday 9am-10pm EST. Eyeglass Suppliers in Austin, TX. The company has operations in the United States, China and Hong Kong, and sells its … I asked for a refund and instead, they tried to sell me on more glasses. Ms. Marianne on the live chat was also very kind and helpful to me. Then they told me for an additional $49.95 + shipping and handling they would do a one time replacement! EyeBuyDirect was founded in 2005 by Roy Hessel, who is chief executive officer. I took them in and had them tightenened. I fell and one of the lenses shattered. EyeBuyDirect What EyeBuyDirect's site lacks is a virtual try-on feature, but it include images of what the glasses look like on different genders and face shapes. There is a reason they are so cheap. Warn everyone one you know!!! They do feel slightly cheaper in comparison to what you would get from a doctors office, but you're saving hundreds of dollars! This is my second pair from EBD. EyeBuyDirect has been putting a focus on low-cost, high-quality eyewear since 2005. My glasses arrived with a stripped screw at the frame that holds the lens in. Do you agree with Eyebuydirect’s star rating? Collaborate for free with online versions of Microsoft Word, PowerPoint, Excel, and OneNote. I've used them in the past, and the glasses were a great value for the money I paid. (They offered me a 10% off deal to buy more substandard crap.) They are a rip-off in my opinion. Over $25, 000 in medical bills. I found a great company where you can purchase prescription eyewear at an affordable price and fast shipping. Customers say that the company provides a large … US. A few months ago, I dropped those glasses on the carpet and the lens broke! The good, bad and the ugly of online eyeglasses from Eyebuydirect. If you purchased glasses with polycarbonate lenses from EyeBuyDirect I highly recommend that you have them verified by an optometrist. I canceled payment via my credit card company.. High-Quality Prescription Eyeglasses. I feel that they should have been better quality. Do you agree with Eyebuydirect’s star rating? Do not order from these scam artists! 2.5 billion initiative. ), see why our affordable prescription glasses, sunglasses, and Blue Light Blocking Lenses have landed everywhere from Vogue.com to … BBB accredited since 8/11/2014. I still could not a see a thing!! EyeBuyDirect, Pasadena, California. I have had three pairs of glasses and they have seen harder times. They said that they were out of stock so I had to wait. Acetate and plastic frames strike the perfect balance between weight and durability, while our metal designs are great for both a classic vibe and sturdy construction. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. The other online companies are fantastic. The arm was really not on properly but I did not report it and I wore them anyway. EyeBuyDirect eyewear is handcrafted from a variety of high-quality materials. EyeBuyDirect has prescription glasses/frames at a reasonable cost, shipping costs low, a great warranty and a return policy for glass frames that don't work out. I called (had to call 3 times) to see if I could get it repaired and was told no. Oh, and I did ask to be reimbursed for the shipping, but that request was ignored too. © 2004-2021 ComplaintsBoard.com. 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