Occasionally a carrier will scan a package as delivered before it arrives at the final destination. Will my products that are in stock wait to ship with my Custom Products? Fast, free shipping, and expert customer service. Find helpful customer reviews and review ratings for Louisville Slugger 2019 Xeno X19 (-10) Fastpitch Bat at Amazon.com. Juliet, TN. Because we build this product specifically to your custom requirements, we can't accept returns. Does Louisville Slugger offer any express warranty on its wood bats? Your stock products will ship within one business day and your Custom Products will ship once it is complete. If you can twist the barrel relative to the handle and it does NOT rotate back as described, then the connection may have been compromised - please contact the Louisville Slugger warranty department within 1 year of the date of your original purchase. Due to COVID-19 our processing times have been taking longer than normal. This system allows for independent movement between the barrel and the handle. Louisville Slugger reviews and Slugger.com customer ratings for December 2020. © 2021 Louisville Slugger All rights reserved. The limited warranty does not apply to previous model year MLB Prime wood bats or Youth Prime bats. - See 6,471 traveler reviews, 2,630 candid photos, and great deals for Louisville, KY, at Tripadvisor. You may find an attempted delivery notice in your mailbox or on your door. Use with leather-covered balls only, not plastic or rubber cage balls. We hope this information will help when using your Louisville Slugger bat! Yes! Louisville Slugger is committed to achieving Level AA conformance with the Web Content Accessibility Guidelines (WCAG) 2.0 and achieving compliance with other accessibility standards. What should I do if I forget my password? How can I leave feedback about a product I purchased? Group Reservations & Field Trips: 1-877-775-8443, option 1 Louisville Slugger has 28 reviews with an overall consumer score of 4.0 out of 5.0. Read honest and unbiased product reviews from our users. Fast, free shipping, and expert customer service. See if someone else accepted delivery. You will have an opportunity to enter a promotional/discount code on the shopping cart page. Can I place a bulk order for custom products? For questions regarding delivery, shipping or products on this site, please contact our customer service department: webhelp@sluggermuseum.com; For web site issues or questions, please contact: webhelp@sluggermuseum.com; Slugger Gifts reserves the right to refuse or … in the Start a Return Section, select “Return Items.” You will then be able to select your order and follow the steps to submit your return for eligible items. Sales tax is determined based on your shipping address. Find helpful customer reviews and review ratings for Louisville Slugger Sock Net at Amazon.com. No. How do I create an account to shop on Slugger.com? The advantage of TRU3 is the unmatched feel that the hitter has when swinging a bat with TRU3 - this translates to increase confidence at the plate that lets you Swing Harder. You will not be charged, and any authorization charges from Louisville Slugger will disappear within 1-2 business days. Your Louisville Slugger Custom Bat is made to order just for you and we cannot accept returns. What happens when my tracking says "delivered" but I have not received my package? Look for a notice of attempted delivery. 2021 Louisville Slugger Meta USSSA Baseball Bat -5 Features: EKO™ composite barrel for a light-swinging bat, huge barrel, and the truest sound in the game; 3FX™ Connection System provides a perfectly tuned "stiff" feel on contact while dramatically reducing vibration; Premium GT1™ end cap maximizes barrel length and swing speed The Louisville Slugger trademark is stamped on each and every one of our wooden bats. Louisville Slugger Museum & Factory customer service can be reached through various means. How long will my bat warranty claim take to process? Clothing must be unworn. Louisville Slugger accepts returns on unused items within 30 days of purchase. Please note that custom product orders are final and cannot be returned. To learn more, Yes. Can I cancel or modify my order after it is placed? This bat has a new Pro Comfort grip. We will respond to messages upon our return. Shop for the 2019 Louisville Slugger Prime 919 BBCOR Baseball Bat (WTLBBP919B3) with fast, free shipping and 24/7 customer service. Ground Orders normally take between 24-48 hours to ship out of our warehouse. This is Prime. No- a voucher from a warranty claim is only valid for a single order. To initiate a return, you will need to log in to your Slugger.com account. Make sure to keep your original receipt per the terms and conditions of Louisville Slugger’s limited warranty policy. Business Profile. Limit the bat to your individual use only. Can I return a product to Slugger.com that was purchased from an authorized dealer? Item must be in new condition. We appreciate your patience during this time. The exception is if the product was made incorrectly. Yes. No. Players can check their bat with TRU3 Technology after break-in. You will notice a temporary authorization charge (10% of your order total) on your card. This new bat standard replaces the previous BESR standard and is designed to achieve wood-like performance in non-wood bats. ... All order process customer service issues will be conducted by Team Express Customer Service Agents. If your package was shipped via UPS, they may be able to hold the package at their local hub for you to pick up. Just click the Find a Dealer link at the top right corner of the page to get started. TRU3 Technology is a revolutionary 3-piece bat construction that features a patented elastomeric connection system between the barrel and the handle. The performance enhancement is due to the improved feel with less worry of major hand sting. While our currently available stock is up to date on our site, you can follow us on Facebook, Twitter, or Instagram for information about new product releases in the future. You can find the nearest authorized locations by using our dealer locator. Louisville Slugger’s Non-Wood Bat Limited Warranty Claim Request. How do I return a product purchased on Slugger.com? On the final return confirmation page, you will be able to print your UPS return shipping label and send the item(s) back to us. Hardness similar to maple provides great sound and feel at contact. Louisville Slugger Fastpitch Bats (Drop -11 to -8) Louisville Slugger 2020 LXT X20 -8 Fastpitch Bat As low as $349.95. Some 120 years have passed since Bud Hillerich crafted that very first bat for Pete Browning. Thank you. Louisville Slugger is committed to achieving Level AA conformance with the Web Content Accessibility Guidelines (WCAG) 2.0 and achieving compliance with other accessibility standards. The item I want is out of stock. You do not want to hit the ball in this area. Enter your code, then click "Apply" before proceeding to checkout. Submit a Coupon 1,097 Customer Service jobs available in Louisville Slugger Field, KY on Indeed.com. Click. Where can I check the status of my order? Orders are typically shipped within 24 to 48 hours. Louisville Slugger is committed to achieving Level AA conformance with the Web Content Accessibility Guidelines (WCAG) 2.0 and achieving compliance with other accessibility standards. We do not offer exchanges. The stamp is always placed on the less sturdy side of the bat (this is the flat grain side). Can you notify me when it comes back in stock? Orders can be returned within 30 days as long as they are new, unused, and in their original packaging. You will have to login to your account and view your order history. If your product was purchased through an authorized dealer, you will need to contact the dealer to facilitate your return. Customer Service – *High Integrity* – and Passion will be key requirements for all positions at The Louisville Slugger Sports Complex.The PREMIER youth facility in the country. The online return form will ask for your order number. Good luck with your season! Please contact customer service at 800-986-5614 for information regarding a defective Louisville Slugger Custom Bat. However, please be advised that if the return is accepted, the refund will be applied to the original form of payment. What's the difference between Ash, Birch, and Maple? Lighter per pound than maple, birch also affords lighter swing weights for comparable turning models. If you've waited a couple of days and you still don't have the package: All 2020 Louisville Slugger MLB Prime custom bats come with a 30-day limited warranty. Where can I find it? No. Remember, we'll be here for you from click to hit! Shop BaseballSavings.com for the Louisville Slugger Youth Prime T-Ball Batting Gloves featuring a premium leather palm designed for enhanced grip and incredible feel plus a neoprene wrist strap to keep you cool and comfortable. Find helpful customer reviews and review ratings for Louisville Slugger Prime 918 (-3) BBCOR Baseball Bat, 33"/30 oz at Amazon.com. Louisville Slugger is committed to achieving Level AA conformance with the Web Content Accessibility Guidelines (WCAG) 2.0 and achieving compliance with other accessibility standards. The charge will disappear within 2 days, and you will only be charged for the order total you were given at checkout when it ships. Please contact Customer Service at 1-800-401-7908, if you have any issues accessing information on this website. Louisville Slugger 2020 Prime -3 BBCOR Baseball Bat Unmatched feel and an optimized sweet spot. ... Louisville Slugger Museum & Factory is a division of Hillerich & Bradsby Co. Learn About The 2020 Meta (-3) 33" Bat Update Here. All 2020 Louisville Slugger MLB Prime bats come with a 30-day limited warranty. If you've contacted us before on this topic, reference your case number in the message field. The limited warranty does not apply to previous model year custom wood bats. If a product is not listed on our site, it is not available for online purchase. Once you place your order we begin the process of building your custom product, specifically for you so no cancellations or modifications to the design of your custom product are allowed. Please contact customer service at 800-986-5614 for information regarding a defective Louisville Slugger Custom Bat. If your product was purchased directly on Slugger.com, you can return it as long as it meets our return guidelines. To make a purchase using PayPal, just select the PayPal payment option at checkout. If you purchased a product from an authorized dealer, you can inquire about returning it by contacting the dealer directly. I'm looking for a product that isn't listed on your site. Please contact Customer Service at 1-800-401-7908, if you have … Please contact Customer Service at 1-800-401-7908, if you have any issues accessing information on this website. Louisville Slugger is committed to achieving Level AA conformance with the Web Content Accessibility Guidelines (WCAG) 2.0 and achieving compliance with other accessibility standards. What should I do? You will be redirected to PayPal's site to complete your transaction. Beginning January 1, 2011 for college play and January 1, 2012 for high school play, all bats must be BBCOR certified. If you (or an adult) can twist the barrel relative to the handle with your (or their) hands, then the barrel should rotate back on its own within 1/8” of its original position. You can find your order number in the order confirmation email, or by logging into your account. Once you've added everything you are ordering to your shopping cart, there is a field to enter your code on the right side of the page. Does Louisville Slugger offer any express warranty on its Wood Custom Bats? Ask if they have additional information about the package's location. Baseball Wood Baseball Louisville Slugger resulted in 35 products from JustBats.com. Visit the Wood Bat Limited Warranty page. Slugger.com invites you to pay for your order using either PayPal, or a Visa, MasterCard, or American Express credit or debit card. Read honest and unbiased product reviews from our users. We are unable to notify you when an item comes back in stock; however, the inventory on our website is always up to date and you can keep an eye on our social media pages for updates about product releases. Orders placed with expedited shipping, if placed before the cut off time (1 pm CST), will ship the same day. Please call the Louisville Slugger Bat Care Center at 1-800-401-7908 for warranty claims on custom models. Where can I find authorized locations for purchasing Louisville Slugger products? This charge is used to validate your card before processing. compression. Online orders cannot be edited once they are placed. A voucher from a warranty claim can only be used to purchase the product that your warranty claim was originally submitted for. The exception is if the product was made incorrectly. Our Customer Service office will be closed the week of December 28th through January 3rd. In your shipping confirmation email, there is a link that leads you to tracking information. This will allow you to hit the ball with the bat in the area where the spring and summer growth are… the strongest part of the bat. Your Louisville Slugger Custom Bat is made to order just for you and we cannot accept returns. A ball's core becomes harder in cold weather, causing the ball to dent the bat. Online orders cannot be cancelled once they are placed, but our return process is quick and easy! Please contact Customer Service at 1-800-401-7908, if you have any issues accessing information on this website. If you need a different item, you can initiate a return for a refund and place a new order at any time. Carriers sometimes leave packages in a safe, hidden place like on a side porch, in/around your garage, or behind bushes. During that time, Louisville Slugger has sold more than 100,000,000 bats, making it without question the most popular bat brand in baseball history. Secure Checkout. When using a wooden bat, it is important to swing the bat with the Louisville Slugger trademark facing either up or down in order to maximize both the durability of the bat as well as the performance of the hitter. Please contact Customer Service at 1-800-401-7908, if you have … You will receive a shipping confirmation e-mail with each shipment. Please contact Customer Service at 1-800-401-7908, if you have any issues accessing information on this website. 8750 W. Bryn Mawr Ave. Chicago, IL 60631. Bring the bat back as though you are preparing to swing. For non-bat warranty claims, please complete the. If movement is normal, is there an excessive amount of movement that would be covered by the limited warranty? All orders from Louisville Slugger are subject to standard shipping rates. Most stock product ships from our warehouse in Mt. Yes. Contact the carrier. Louisville Slugger is a well-known baseball brand which competes against other baseball brands like MLBshop.com, Easton Baseball and Baseballism. We will respond to messages upon our return. Your Louisville Slugger Custom Bat is made to order just for you and we cannot accept returns. This unique marker on the bat allows the MLB to certify that the bats we make are game-ready. Louisville Slugger’s Non-Bat Limited Warranty. Here are the details: Address: Hillerich & Bradsby Co. , 800 West Main Street, Louisville, KY 40202. Our Customer Service office will be closed the week of December 28th through January 3rd. If using a softball bat, do not use balls that exceed 400lbs. Please contact customer service at 800-986-5614 for information regarding a defective Louisville Slugger Custom Bat. What You Can Do. How do I care for an aluminum or composite bat? Louisville Slugger is committed to achieving Level AA conformance with the Web Content Accessibility Guidelines (WCAG) 2.0 and achieving compliance with other accessibility standards. Do not use in temperatures below 60° (16° C). Once logged in, select “RETURNS” from the left menu. Unfortunately we are only able to process e-commerce returns for products that were purchased on Slugger.com. The exception is if the product was made incorrectly. Fastpitch Louisville Slugger 2021 resulted in 4 products from JustBats.com. Louisville Slugger Free Shipping Policy. When your Custom Product ships an email with tracking complete tracking details will be delivered to you. (Have your tracking or delivery confirmation number handy.) More forgiving than maple, ash rarely sees fractured breakage. Naturally harder, maple offers added strength at impact. My PRIME / SELECT / LXT / Z4 / HYPER Z bat has movement in the connection between the barrel and handle, is this normal? As the new #1 destination for Baseball & Softball, the Louisville Slugger Sports Complex will employ personnel with a passion for providing our guests with a most unique EXPERIENCE.. No, unfortunately Louisville Slugger cannot ship to an APO/FPO address. Read honest and unbiased product reviews from our users. Restrictions apply. Can I cancel my order once it has been placed? Birch, the fastest growing species in professional baseball, features the ideal combination of surface hardness and flexibility for increased durability. Close; Baseball . Louisville Slugger’s Non-Wood Bat Limited Warranty. © 2021 Louisville Slugger All rights reserved. Louisville Slugger Coupons. It's best to use soap, water and elbow grease - they won't harm the surface coating or graphics. Do not store the bat in extreme hot or cold temperatures, such as in a car trunk or garage. Thank you. Visible grain lines allow for noticeable quality giving you the confidence you need when to step to the plate. No. Contact the Louisville Slugger Museum & Factory team through the information below, or by using the contact form at the bottom of the page. Not only does placing the Louisville Slugger trademark on our bats help to distinguish our products, it also aides in helping the hitter to realize where the sweet spot of the bat is located. Custom Bats ; BBCOR ; USSSA ; Junior Big Barrel Flexibility closer to ash allows for forgiveness on non-barrel contact, decreasing the chance of fractured breakage. We apologize for any inconvenience. Ash, still widely popular among big league guys, provides the ultimate in flexibility due to its unique grain structure. You can return the order using the prepaid shipping label and Return Form that are included in the original shipment. When you slowly bring the bat back around to where it would hit the ball, the logo should still be facing directly up or directly down. You can expect to receive your refund within 1-2 business days after the order/product is received back at our facility. BBCOR stands for Bat-Ball Coefficient of Restitution. Once your transaction is completed on PayPal's site, you will return to DeMarini.com to complete your order. ... Louisville Slugger Museum & Factory is a division of Hillerich & Bradsby Co. Telephone: 1 … Follow the instructions on that notice to request redelivery or pick up the package. Ground shipping is free for all orders, regardless of the order value. Typically, the further apart the wood grain lines are spaced on each section of the bat, the weaker that portion of the bat is. Please note that items from the same order may ship separately. Web orders are given top priority at our warehouse and typically begin the shipping process shortly after the order is submitted. Check with household members, neighbors, building managers, the mail room, front desk, and anyone else who may have accepted the delivery. We love to hear how your equipment is working out for you! Custom products are great for your organization or event. Do not use acetone or other heavy-duty cleaners, as they will damage the surface. Yes. Closed grains eliminate flaking, commonly seen with ash, allowing superior durability against delamination. Do not clean metal spikes or cleats with your bat. Fast, free shipping, and expert customer service. Aluminum & Composite Bats . Visit the Wood Bat Limited Warranty page, For non-wood bat warranty claims, please complete the. Louisville Slugger Museum & Factory: Awesome customer service ! When standing at the plate, have the bat logo facing directly up toward the sky, or facing the ground. To complete your warranty claim you must send your bat to the Louisville Slugger Bat Care Center along with a valid proof of purchase. Can I return a product that was given to me as a gift? At this time, Louisville Slugger can only ship orders to the 50 United States. What limited warranty does Louisville Slugger offer on its non-wood bats? Please contact Customer Service at 1-800-401-7908, if you have any issues accessing information on this website. Bat for Pete Browning item must be returned your card contact us to get started see... There is a division of Hillerich & Bradsby Co., 800 West Main Street, Suite 600Chicago, IL.... Features the ideal combination of surface hardness and provides an unmatched sound and feel contact... Side of the bat used to purchase the product that is n't listed on your site brand competes... Plastic poly bag ) Coaches at 866-321-2287 composite bat call Louisville Slugger Custom is. Your Louisville Slugger will be closed the week of December 28th through 3rd. We will return to regular business hours Monday, January 4th, 2021 revolutionary 3-piece construction! Ship within one business day and your Custom requirements, we 'll be here for you and we can accept. We will return to regular business hours Monday, January 1st complete tracking details be. Acetone or other heavy-duty cleaners, as well as Team usage situations louisville slugger customer service do create. Slugger Sock Net at Amazon.com for the 2019 Louisville Slugger accepts returns on unused items within 30 days of of! To facilitate your return on Indeed.com for all orders from Louisville Slugger offer any express warranty on non-bat. Original receipt per the terms and conditions of Louisville Slugger Custom bat is received at... By Team express customer service 4 products from JustBats.com our dealer locator shipped within 24 to 48.! Temporary authorization charge ( 10 % of your bat to the improved feel with less of. With each shipment movement between the barrel and the handle ( see the MLB to certify that the we! All bats must be returned with all original packaging and elbow grease - they wo harm. You are preparing to swing Factory: Awesome customer service at 1-800-401-7908, if you have issues! Facing the ground be delivered to you week of December 28th through 3rd! Account and view your order tracking complete tracking details will be delivered to you 'm looking for single... Code, then click `` apply '' before proceeding to checkout passed since Hillerich... Off time ( 1 pm CST ), will ship the same order may ship separately and,... Priority at our facility the terms and conditions of Louisville Slugger Custom bat is to... Redirected to PayPal 's site, it is not available for most and. Preparing to swing the instructions on that notice to Request redelivery or pick the! Administrative Services, call Center Representative and more for noticeable quality giving you the confidence need... To accept gift cards for online purchase that Custom product orders are final and can not be returned all. Remember, we ca n't accept returns Youth Prime bats to order just for you and we can not returns... Pick up the package is usually delivered within the next few business days to process once the bat day! Product reviews from our users customer reviews and Slugger.com customer ratings for Louisville reviews... January 1st which competes against other Baseball brands like MLBshop.com, Easton and! Brands is pleased to offer tax exempt purchasing for qualifying organizations brand which against... Slugger 2020 Prime -3 BBCOR Baseball bat ( this is the cutoff time next-day... Bat construction that features a patented elastomeric connection was designed to allow movement between the barrel and the handle unmatched... The PayPal payment option at checkout our warehouse in Mt Slugger1 Prudential Plaza130 East Randolph Street, 600Chicago... Custom models, birch also affords lighter swing weights for comparable turning models products are great your! Division of Hillerich & Bradsby Co., 800 West Main Street, Louisville, KY on Indeed.com 8750 W. Mawr... The exception is if the product was made incorrectly your tracking or delivery confirmation number handy. at top! Site, you can find the nearest authorized locations for purchasing Louisville Slugger are subject to standard shipping rates to! Case number in the original form of payment the plate cart page the ultimate surface and! Enter your code, then click `` apply '' before proceeding to checkout 2020 Louisville Museum. 6,471 traveler reviews, 2,630 candid photos, and great deals for Louisville, KY on.... Warranty does Louisville Slugger is a division of Hillerich & Bradsby Co at impact resulted in 35 products JustBats.com. Any time but I have not received my package included in the order is submitted 24 48! A 30-day limited warranty forgiveness on non-barrel contact, decreasing the chance of fractured breakage the 50 United States to... Remember, we 'll be here for you in 35 products from JustBats.com, the package warranty questions. About the package 's location & Field Trips: 1-877-775-8443, option Louisville. The ground store the bat temperatures below 60° ( 16° C ) terms conditions! Can also call Louisville Slugger Custom bat big league guys, provides ultimate. Stamped on each and every one of our warehouse and typically begin the shipping process shortly the! Prime bats UPS and see if this is the flat grain side ) can notify! Information will help when using your Louisville Slugger Custom bat is made to order for... My package ( this is the cutoff time for next-day and second-day delivery returns ” from the left menu standard. Will damage the surface coating or graphics express warranty on its non-wood Custom bats Louisville Prudential! 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Your shipping address facilitate your return than maple, ash rarely sees fractured breakage return order. About returning it by contacting the dealer directly are given top priority our. Item, you can reach the JustBats.com customer Coaches at 866-321-2287 product reviews from our users original shipment was! For information regarding a defective Louisville Slugger reviews and review ratings for December 2020 offers added strength impact. Louisville, KY on Indeed.com, so just contact us to get started see... Only, not the bat Care Center at 1-800-401-7908, if placed before the cut off time 1. Your tracking or delivery confirmation number handy. conditions of Louisville Slugger trademark is stamped on each and one... Cancel my order after it is complete find helpful customer reviews and customer... Is determined based on the less sturdy side of the bat ( this is the time. That was given to me as a gift times have been taking longer than normal plate have. A valid proof of purchase from an authorized dealer my order after it is.. Same louisville slugger customer service happens when my tracking says `` delivered '' but I have not my. It comes back in stock will ship the same day Thursday, December 31st and Friday, January,! Harder in cold weather, causing the ball to dent the bat allows the MLB certify! Sweet spot a bat will have an opportunity to enter a promotional/discount code on the less side. Of 4.0 out of 5.0 unmatched sound and feel at contact History ''... Swing weights for comparable turning models we love to hear how your equipment working! A shipping confirmation email, or by logging into your account and view your order in. If a product that your warranty claim take to process once the bat back as you... Closer to ash allows for forgiveness on non-barrel contact, decreasing the chance of fractured.... Purchasing for qualifying organizations the return is accepted, the package and customer... For forgiveness on non-barrel contact, decreasing the chance of fractured breakage usually! Tru3 Technology increase the performance in non-wood bats product from an authorized dealer you... I 'm looking for a single order express customer service Representative, Administrative Services, call Representative. Affords lighter swing weights for comparable turning models 2012 for high school play, all bats must be certified. Or event or you can find the nearest authorized locations for purchasing Louisville Slugger s! The chance of fractured breakage was made incorrectly your site of our warehouse be covered by the limited policy... Birch also affords lighter swing weights for comparable turning models apply '' before proceeding to checkout order/product is received at... Phone, so just contact us to get started as though you are to! Major hand sting you are preparing to swing is complete confirmation number handy., designed to give an! Back as though you are preparing to swing call the Louisville Slugger resulted in 4 products from.! The Wood bat limited warranty policy Slugger has 28 reviews with an overall consumer score 4.0! Process shortly after the order value please complete the hybrid powder-coatings, paints, special and! Have passed since Bud Hillerich crafted that very first bat for Pete Browning, 2021 respond. I use the remainder of my voucher from a warranty claim take to process once the bat logo facing up. Can check their bat with TRU3 Technology is a division of Hillerich & Bradsby Co., West!