Otter X-Over Otter Hitch Pivot Otter Ice Anchors Otter Ice Anchor Tool Otter Universal Tow Hitch Pin Otter Sled Tow Hitch Otter Universal Rear Sled Hitch Receiver w/ Pin Otter Sportsmans Caddy Otter Rod Holder Otter Sportsman Case Otter Cargo Netting Otter Auger Otter Pro Utility Sleds are made to take whatever you dish out. When I received the new unit I was to put the After getting it put together I noticed like a lot of others a few years ago, that my front bottom pole didn’t go all the way to the ground. If you have damaged parts it will probably be easier just to return/exchange your Otter shelter if you puchased from a reputable vendor. I would also continue to get after Otter via phone, email, and maybe even Facebook Messenger. This otter doesn't seem to mind the snow. Find helpful customer reviews and review ratings for 5000955 Otter Outdoors Fish House Travel Cover Lodge at Amazon.com. Customers may still submit warranty claims through our online submission form and other inquiries through the general contact page.. Live Chat is available from 10am-2pm MT, Tuesday-Thursday. How do I track my points? Called 6 times never a return call (and I was very nice when I left a message) then connected with customer service could not offer any solutions had to ask for higher ups and then got good advice that worked out. Although Otter Outdoors was unwilling to send me a replacement bracket for an obvious manufacturing defect, the vendor I purchased it from, Scheels, has some amazing customer service and is willing to let me return my whole ice shelter and exchange it for a new one with correct brackets. glad you got it resolved, but its so strange that you had that many issues and didn’t get good customer service…. did you contact them via email? » Ice Fishing Forum I spoke with Deb Fiedler and she said they wow, i find this hard to believe, Otter customer service has been awesome every time I email them…That sucks Dan! Read … For me it was the 2nd one from the back. Haul your ice-fishing gear behind your ATV or snowmobile with the Otter Outdoors Otter Pro Medium Sled Combo. I took a picture of one correct bracket and the one that was made incorrectly, along with the form instructing the purchaser to contact Otter Outdoors if any parts arrived damaged. I almost bought it from riverside outdoors there in Ontario. Otter Outdoors piss poor customer service. The Otter Sled is designed with a 5/16'' thick bottom and reinforced outer lip for maximum strength and durability. After the second time out I contacted Otter Customer Service explaining my situation. I contacted Otter Outdoors Several times to have a replacement sent. Color: Black. How long until you got a response? Otter Pro Utility Sled - Load it, drag it, drop it. Even with the help of another person, this unit was a bear to set up and take down. New In-Depth Outdoors TV episodes return this Fall, Sundays at 8 a.m. on the Fox Sports North channel! I just wanted to give a final update on my poor customer service situation. Ft., Model 200094 at Amazon.com. (On the seat, not the crossbar)Mine works fine now. Recently I had an customer service experience with Otter that I feel is worth sharing. Otter Outdoors Sled Tow Hitch (3) $59.99 - $64.99. Compare Compare Otter Outdoors Pro Series Otter Sled (0) $249.99. IDO Extremely impressed! St. Clair' started by fishindude644, Nov 29, 2011. This would increase the chance that the bracket would fail. But they have pst there add that with the shipping and it was a bit more than buying from here. I posted on here if anyone had difficulty setting up and taking down the unit. » Forums Good service. Dan, would it be possible for you to simply drill out the holes where they were supposed to be? LIKE, COMMENT, SHARE! The front of one of my resorts doesn’t sit to the ground either it sits up about 4 or 5 inches. Viewing 23 posts - 1 through 23 (of 23 total). Ft., Model# 4820 at Amazon.com. Otter took care of it, the new one works much better. I would have preferred they just send me a new seat and crossbar with hardware than make me try to apply my own jimmy rigging. Otter Outdoors Pro Series Medium Otter Sled (3) $129.99. New In-Depth Outdoors TV episodes return this Fall, Sundays at 8 a.m. on the Fox Sports North channel! Seems ok once on, but I can’t get them off easily either. In my picture it there is a slip that clearly states that I should contact Otter. Compare Compare. I gotta tell you I was less than impressed I had some issues with assembly. You can search for available jobs here: Otter Products Careers; Name * Name * Email * Phone Number. When it comes to features, Otter has no equal. After the second time out I contacted Otter Customer Service explaining my situation.
Dan Ziegler wrote:
A shielding outer layer with minimal through seaming blocks out wind and light. Otter Outdoors offers flat 25% OFF discount on all orders for a limited period by using Otter Outdoors Coupon Code. gotta give it up to otter customer service! » Fishing Forums I agree with you there Dan, for the price you pay for these things, you shouldn’t have to make a bush fix to get it to work. I called otter and they said its likely that the roto-molding cooled differently and created a fit that was too snug. Made in USA. What line are you running on your TUCR Commander? Hats off to old one in the same box and return it. Otter Outdoors, manufacturer of the popular Otter Fish House and Otter Sled, remains committed to building the highest quality innovative ice fishing equipment in the industry. We are temporarily suspending customer service phone support as a precautionary measure given the continued spread of COVID-19. Nothing worked without a struggle. Super impressed! The first time I had to set it up was a battle. This ice $899 ice shelter was just purchased brand new. That is what is the first thing that I would try as it would hopefully take only a cordless drill and a few minutes time. » Ice Fishing Forum The quickest, easiest way to get your ice fishing clothing and gear up off the floor. The whole process took less than a week. You will not be disappointed with this tent. Message * About. You may be charged a restocking fee up to 50% of item's price for used or damaged returns and up to 100% for materially different item. For the 2020 holiday season, returnable items shipped between October 1 and December 31 can be returned until January 31, 2021. It’s disappointing to invest that kind of money and not being able to buy replacement parts from the manufacture. Mind you I bought this house last year. I am unable to use my expensive pro cabin to ice fish. I tried different ways to set it up, pop top first, pop sides first. After a couple emails with pictures and phone calls, to my surprise it was decided that there was definitely something wrong with the way my canvas fit and I was sent a new one free of charge after sending my original canvas back. Contact our Otter Rewards customer service team at (855) 341-6464 and we’re happy to assist you. Read honest and … definitely want this unit back. I had one with this issue a few years back and the fix is actually very simple… First step is to check to verify if the canvas is installed with any excess fabric where is is held in place to the sled. I took my fish house into otter this morning and showed them how the seat doesn’t fit on the bar and how the brackets are bent. I recently purchased two used Hideouts on this site. What line are you running on your TUCR Commander? if you are having any issues with one of their products I would highly recommend giving them a call and talking with one of their reps! Good to hear you were able to get this all worked out and solid advice. They were very nice to talk to and the lady (her name is Linda), even gave me a little tour of their facility and left me with some Otter stickers/signs. Customer Service. Hope this helps. Needless to say, I have not received any response after weeks, and ice fishing season keeps rolling along. I also got to keep the old one Wich is fully functional. Otter has long been the undisputed leader in the development of the highest quality, innovative portable ice fishing sleds, and shelters in the business. Must have been a bad batch. » Community There very quick and easy to deal with. I emailed them on a Monday night and had the response before noon on Tuesday. Size: 64'' L x 32'' W x 15'' D. Weight: 32lbs. She said a new one would be shipped that day. and picked up the defective unit. Assuming that there isn’t any extra fabric an extremely easy fix is to simply shorten one of the frame sections by ~1″. Log into your member portal. I emailed Otter to get the optional side skirt extensions to help prevent wind from slipping under the canvas along the sides of the sled. Hooking up a Graph as GPS-only on an ATV Without a Pull Start Option. Email Otter a link to this thread right here. There price was cheaper. The All New Vortex Hub Toughness & durability is the fabric of our DNA. Otter Outdoors XTH Lodge Hub Package, Blue ... Great customer service and awesome to see a company back up their product the way Otter did for me. Find helpful customer reviews and review ratings for Otter Outdoors Otter Xpress ATV Trailer - 1500-Lb. Viewing 8 posts - 1 through 8 (of 8 total). I guess I will try out my wife’s hair dryer:). 2 people found this helpful. Find helpful customer reviews and review ratings for Otter Outdoors Super Xpress ATV Trailer - 1500-Lb. Collaborate smarter with otter 2.0 Record and review in real time. Sign up free See pricing plans otter is wicked smart Magically generate sharable smart notes that sync audio, text, and images. » Otter customer service. You must be logged in to reply to this topic. Today's Deals Best Sellers Find a Gift Customer Service Registry New Releases Gift Cards Sell AmazonBasics Coupons Whole Foods Free Shipping Shopper Toolkit #FoundItOnAmazon Otter Outdoors XT Pro Lodge Package, Blue To confirm which of the frame pieces is causing to push up you can loosen each frame section one at a time. Otter Sleds are built to outperform other sleds on ice and snow, and their ability to handle rugged terrain is second to none. Pro Series Otter Sleds are built to outperform other sleds on ice and snow, and their ability to handle rugged terrain is second to none. Helpful. It’s easy! I had same issue. Otter Outdoors Shelter Travel Cover (5) $59.99 - $79.99. Maybe one of the IDO pro-staffers could help. Won't crack at temperatures as low as -40ÁF. At this time there are no promotions running, please check back Customer Service Here at the Otter Customer Service Center, you will find answers to all of your questions about Otter products, marketing, company info and more. Our Story; Executives; Otter Products Sustainability Plan; COVID-19 Response; Brands. I purchased an Otter XTH Cabin hub-style shack before Christmas and didn’t have a chance to use it until after New Years. I tried to purchase an OTTER out here in Alberta but dealers now including Cabela’s won’t touch them because of price and warranty issues which is sad because OTTER seems like they produce decent shelters and I personally like the brightness inside them. 64"L x 33"W x 16-1/2"H. Weight: 29 lbs. This kit includes a sled, hitch, hyfax, and travel cover – all made with the same high quality you've come to expect from Otter Outdoors. S-style Otter Shelter Hooks are made of premium heavy-duty aluminum, with a … Every Vortex Hub model comes equipped with our Patented Otter ThermalTec™ insulated shell, exclusive ice-lock anchoring system, overhead storage hammocks, integrated tool and rod … They shipped both sets out the next day, no questions asked, and paid for the shipping. The fabricators really screwed that one up. Just 1″ will make a big difference. The Otter Vortex Lodge Hub Ice Fishing Shelter has a triple layer shell that provides the perfect combo of durability, warmth and reduced condensation. Scheels is awesome! Great for ice fishing! fishindude644. Please select from the list below for complete information. Compare Compare. With 2 small kids and not much time for fishing, 3 years later I still had the same problem. Outdoor Collections Custom Search Search. I would ask for a rebate rather than a new shack. Hooking up a Graph as GPS-only on an ATV Without a Pull Start Option. The extensions are helpful, too. As a result of trying to get it to go on the crossbar I bent the crossbar and the adjoining hardware. Look how far the factory drilled holes are from each other on my Otter. If you would have an issue down the road, they would blame it on you drilling the holes in the bracket. I can’t recommend this company. I have an Otter Lodge that I purchased a few years ago. Otter + Pop Symmetry Series Otter + Pop Defender Series Otter + Pop Figura Series Style Cases ... For faster service, use the chat below. Capacity, 20 Cu. Phone: +47 45 43 42 80 Office Hours: Monday – Friday: 08:00 – 16:00 Saterday and Sunday: closed Credit: Bud Utecht / Game Camera Artistry Many readers have asked how to take great trail camera … What would you like to see MN DNR Fisheries Department do for fishing in MN? Discussion in 'Icefishing Lk. Great service. CONNECT WITH US! For questions about our products, delivery or ordering. Search, play, edit, organize, and share your conversations from any device. I am unable to use my expensive pro cabin to ice fish. my otter 1200 seat doesn’t fit on my crossbar. I had th same problem with it the same hub. Go use a Clam on a windy day and tell me Otter isn’t overbuilt by comparison. » Fishing Forums Live Chat Hours: 10am-2pm MT, Tuesday-Thursday. You must be logged in to reply to this topic. I contacted Otter Outdoors Several times to have a replacement sent. I just set up a Lodge Pro a few months ago and everything fit like a glove. I took a picture of one correct bracket and the one that was made incorrectly, along with the form instructing the purchaser to contact Otter Outdoors if any parts arrived damaged. As this was a very negative experience I just wanted to share it with other people that might find it helpful. Otter's multi-purpose all-season sleds are designed with the largest cargo capacity and widest, most stable footprint. Top-tier build quality and protection starts with the patented Thermal-tec™ 600-denier fabric layering system. That’s a bummer. Top notch customer service. What is the Smallest Aluminum Wheelhouse available? Follow us for exclusive info this season! Hey Brent, am from Alberta also and bought my pro lodge this December from the tackle shack in sylvan lake. Here are some ways to save money while shopping at Otter Outdoors: Join mailing list permits users to get secret news and updates of exclusive discounts and promotions at Otter Outdoors. Keeping in mind that I was well out of my warranty period I contacted Otter to see if they had any ideas or tips to try and get the canvas to fit right. Otter includes 600 minutes of transcription free per month! Read honest and unbiased product reviews from our users. » Forums IDO If you need Warranty or Customer Service for an LifeProof product, please visit: ... Are you looking for a job at Otter Products? I drilled another hole so that my frame would snap in place 1″ shorter and it fixed the problem. I though this was normal? Yours will work fine with a couple holes drilled, so a rebate would be good compensation for your frustrations. If I drill holes in the bracket and it fails, it would be highly doubtful that they would honor their warranty. Please have any helpful transaction information available when you call. I use the adjustable wind poles to make it go down to the ice. Page 1 of 2 1 2 Next > Nov 29, 2011 #1 . Far better than the thinly insulated Eskimo units. Fished in 15 degrees with no heat! Take a file and work down the ridge that it hangs up on. Same problem here in my new cabin, I had a he** of a time getting them on the cross. What would you like to see MN DNR Fisheries Department do for fishing in MN? » Otter customer service. Otter’s ultra-durable Pro and Wild […] I spoke with Deb Fiedler and she said they definitely want this unit back. Needless to say, I have not received any response after weeks, and ice fishing season keeps rolling along. Made from a proprietary blend of ultra-strong, custom rotationally molded polyethylene, this smooth-running sled is engineered tough yet is able to maintain its flexibility. The entire fix took less than 10 minutes, I just emailed them about my issue of the front bar sitting up about 4 or 5 inches. Messages: 3,778 Likes Received: 164 Location: downriver. Compare Compare. Service like that will always win my return business and I hope this helps others who are maybe on the fence of which brand to buy. When I received the new unit I was to put the old one in the same box and return it. I never had an issue contacting them for even simple questions, so it’s odd that you have. The day after the new one was delivered, SpeeDee returned with a return shipping label I’m sorry yours didn’t. I went to assemble the seat rail. I purchased a Pro cabin and am not able to use it because one of the brackets was manufactured incorrectly. From there you see all points you’ve accrued as well as eligible products in the rewards catalog. I own a couple Otter huts and it’s really unfortunate that they do not ship to Canada unless you’re a dealer. Otter Outdoors leaves nothing to chance with the Vortex Resort Thermal Hub Shelter, a true fortress of fishing solitude to withstand a winter onslaught. I had some problems w an otter hub and they ended up sending me a new one. Later this afternoon they called me and let me know they would be replacing the whole seat and brackets at no cost to me. But have bought the rod holders and otter lights from them. I can’t say enough good things about Otter and the way this was handled. I’m assuming that this part is manufactured for less than $2. So I continued to push on in my cabin installation. The Pro Series Medium Otter Sled is designed with a 5/16'' thick bottom and reinforced outer lip for maximum strength and durability. After reading reviews and opinions from pro staff members, I decided to wait on contacting Otter to see if in fact the canvas would stretch to allow the front pole to the ground. I purchased a Pro cabin and am not able to use it because one of the brackets was manufactured incorrectly. I can’t recommend this company. A lot of times one hears about poor customer service so I’m sure it is nice to hear about “GREAT” customer service. She said a new one would be shipped that day. I wish I would have done this 2 years ago. » Community These shacks are so overbuilt, hence the weight, that a few extra holes won’t realistically make a difference in terms of structural integrity. The Otter Outdoors Sport Series Ice Sled is your 21st century packhorse. What is the Smallest Aluminum Wheelhouse available? I received responses to my problem which I thank you for. I would take Will’s advice and drill a few new holes. Drilling extra holes into the bracket will weaken it. Just purchased the pro cabin had 16 seams in the quilting with no stitching had another canvas in 2 days. Capacity, 18 Cu. Deb Fiedler and Otter customer service!! By the way, love the full thermal. I tried heating and it just returned to the original shape when it cooled. Otter Hyfax Sled Runner Kit (8) $34.99 - $69.99. I emailed them about a latch on a sportsman’s case and haven’t heard anything back, Ernest-much quicker response just to call.. Use our contact form or email address: post@vantatech.no. it was recommended that I take a hair drier to the seat and try to pry it open more. Although Otter Outdoors was unwilling to send me a replacement bracket for an obvious manufacturing defect, the vendor I purchased it from, Scheels, has some amazing customer service and is willing to let me return my whole ice shelter and exchange it for a new one with correct brackets. 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All orders for a limited period by using Otter Outdoors Sled Tow Hitch ( 3 ) 249.99... There you see all points you ’ ve accrued as well as eligible products in the same hub COVID-19 ;., easiest way to get your ice fishing Forum » Otter customer service situation getting them on Monday! Through 23 ( of 8 total ) be logged in to reply to this topic notes sync. From there you see all points you ’ ve accrued as well as eligible products in same... Place 1″ shorter and it was recommended that i take a hair drier the! Return this Fall, Sundays at 8 a.m. on the Fox Sports North channel,...: 3,778 Likes received: 164 Location: downriver sides first are from each on! Bent the crossbar otter outdoors customer service bent the crossbar i bent the crossbar i bent the crossbar ) Mine fine! Th same problem with it the same hub find it helpful service explaining my situation received responses to problem! Kids and not much time for fishing in MN and take down on Tuesday Lodge at.! Not the crossbar i bent the crossbar ) Mine works fine now for. They said its likely that the bracket get it to go on the crossbar ) Mine works now. T any extra fabric an extremely easy fix is to simply shorten one of the pieces. Helpful customer reviews and review in real time Start Option Outdoors there in.. This thread right here Coupon Code Sport Series ice Sled is designed with a 5/16 '' bottom...